2) Who is RCML?
Because RCML is a jointly owned company and is managed by Resolution Copper Company, the services (including web services) are provided through Resolution Copper Company, a Rio Tinto plc subsidiary. As such, the actual web services, data collection and storage, and other aspects of the communication and information are handled by certain affiliates of Rio Tinto plc. As such, references in this policy to RCML include Resolution Copper Company and the Rio Tinto affiliates that actually provide the shared web and communications services.
Personal information is information about a specific person that could be used to identify that person. Examples of personal information include a person’s name, address, telephone number, email address, credit card numbers, bank account information, and information that tracks or describes the specific person’s activities.
Aggregate data include information about pages viewed by all of our web visitors that is combined so specific individuals cannot be identified. We use aggregate data to identify overall behavior patterns by website users so we can improve the services we offer, so we can respond better in meeting our public goals and communications, and so we can comply with our corporate responsibilities.
4) What information do we gather and how do we use it?
When you request information from RCML, obtain products or service from RCML, provide services to RCML, or use the RCML website, we collect and store your personal information in our database. In general, this information is used to process your transaction, respond to your request, and provide communication to you about RCML’s activities and operations.
In addition, our web servers automatically collect information about each visitor who accesses RCML web pages, including your computer’s internet protocol (IP) address. The IP address allows us to identify your computer so the web content you request can be sent to you.
We provide portions of aggregate data to various consultants, potential advertisers, news agencies for sales, and to vendors for order fulfillment. In some instances, we use third-party companies to help us provide and improve services to you, to assist us in market research, to manage information from interested persons, to fulfill promotions, or to communicate with you. Some of these companies are given access to some or all of the personal information you provide to us. These companies are contractually restricted from using your information in any manner other than in helping us provide you with products, information, and services from RCML.
We release account and other personal information when we believe release is appropriate to comply with the law; governmental inquiries and orders; or to protect the rights, property, or safety of RCML, our users, or others.
5) What are “cookies” and how are they used when you access RCML’s website?
6) What is Clickstream Data and how do we use it?
“Clickstream data” is information that describes the page-by-page paths you take as you browse through RCML’s website. RCML partners with third party services providers to help us gather and analyze information about your browsing or information search behavior on our website. The role of that provider is to help us conduct our business and to deliver the most relevant information and services to you and the general public. We may use aggregate clickstream data to provide improved services to members of the public and interest groups that behave similarly and have similar concerns and needs. We only use personal clickstream data to improve your specific experience.
7) Why does RCML use subcontractors?
We may use subcontractors to provide some products or services to you. We also may need to share your personal data with these subcontractors so that they can provide services to us. Our subcontractors are not permitted to use such personal data for any other purposes and we impose confidentiality requirements in the contracts for their services.
8) How do I change my subscription preferences?
When you provide RCML your email address, you will receive RCML’s email newsletters. You can opt out at any time by choosing to discontinue receiving RCML email newsletters. There are two ways to opt out or to unsubscribe: (i) you can send a request to: firstname.lastname@example.org or (ii) use the opt-out link at the bottom of our email communications. Upon receipt of your request to unsubscribe, we will process that request promptly. You may continue to receive the email newsletter for a while because the implementation of your request may take some time to accomplish and may not be immediate.
RCML will not share your email address. This means we will not rent, sell, or give your email address to any other organization of the purposes of third party marketing or solicitation.
RCML will need to supply your email address to specific service providers who deliver email on our behalf and who act on our behalf to solicit additional information from you that we may need to improve our services and communication efforts. We also use service providers to authenticate and validate the information provided by you and other recipients of our services and communications to help assure that our email is successfully delivered.
These third-party service providers are contractually prohibited from using your information for any purpose other than to perform the services required under the agreement. Therefore, if you sign up for RCML’s email newsletters, you should not receive unsolicited emails from other companies as a result of the release of your information by RCML. In addition to the RCML mailings and other communications described above, we make available customer names and postal addresses in combination with transactional data to companies as necessary to complete transactions for goods or services you obtain from RCML’s website. If you do not want us to share this information with these companies, we can add your name to our “do-not-share” list. Please click here for information. [Insert link for this opt-out option]
9) How do I contact RCML?
If you want to be removed from all RCML lists for services provided by RCML, choose one of the following options: (i) send an email to email@example.com; (ii) call 602-956-0223 (US and Canada); or (iii) send your request by mail to: Data Security Coordinator RCML Corporate Communications, 2525 E. Arizona Biltmore Circle, Suite C-135, Phoenix, AZ 85016 USA. Remember to include your name, address, membership number (if applicable) and phone number in the request.
10) What is RCML’s relationship to websites and companies that have links on RCML’s website?
12) What about the transmission of my sensitive information?
We work hard to protect the information that you send to us while it is en route to and from our sites. RCML employs Secure Sockets Layer (SSL) technology on those pages that involve sensitive information. SSL, which is supported by the vast majority of Internet browsers available today, is the most common method of secure, encrypted Internet communication.
We have also obtained Verisign™ digital security certificates for all our websites. Verisign™ is an independent third party that authenticates the identity of Internet servers and clients. By registering with VeriSign™, we provide you a method of independently authenticating that the entity you are dealing with over the Internet is actually RCML.
13) What happens to my information after RCML receives it?
SSL protects information en route to us. VeriSign certificate technology helps ensure that RCML is the actual recipient of this information. In addition, once we receive your information, we store and protect your information with multiple levels of data and structural security in accordance with the RCML Data Protection Policy. This information is accessible only to RCML and third-party service providers who promise in their contracts to keep data secure.
14) What about Children’s Privacy?
Our web sites are intended for use only by persons over the age of 13. Persons under the age of 13 should not submit personal information to RCML.
15) Does RCML guarantee or warrant my personal information will be secure?
Importantly NO ONE CAN GUARANTEE DATA TRANSMITTED OVER THE INTERNET WILL BE ABSOLUTELY 100% SECURE. THEREFORE, RCML CANNOT AND DOES NOT PROMISE YOUR DATA IS ABSOLUTELY SECURE.